Japanese convenience stores, or “konbini,” are a big part of daily life in Japan. These stores are famous on social media for their cheap yet tasty meals, cute seasonal snacks, and delicious treats. From beautifully packed bento boxes to special sweets that change with the seasons, Japanese convenience stores are a food lover’s dream. But there’s more to konbini than just grabbing a quick bite.

Beyond the snacks and drinks, Japanese convenience stores offer a ton of handy services that can make your life easier. If you’re living in Japan or just visiting, these stores have lots of surprises. You can pay bills, ship packages, print documents, and even buy tickets, all at your local konbini.

So, let’s dive into some of the cool things you can do at Japanese convenience stores that you might not know about.

Surprising Services Offered by Japanese Convenience Stores

1. Pay Your Bills

Japanese convenience stores make paying bills incredibly straightforward and accessible. You can pay for utilities, phone bills, taxes, and even online shopping orders at any konbini. This is particularly useful as you can handle multiple bill payments in one place, often outside of regular banking hours. The 24/7 availability of most konbini means you can manage your finances at your convenience, eliminating the stress of rushing to the bank or post office during the day.

To pay your bills at a konbini, start by gathering all your bills, ensuring each one has a barcode. Common bills that can be paid include electricity, water, gas, phone, internet, and some online shopping invoices. Once you have your bills ready, visit the nearest convenience store such as 7-Eleven, Lawson, or FamilyMart, all of which offer bill payment services.

When you arrive, head to the cashier and hand over your bills, saying “Kore de onegaishimasu” (これでお願いします), which means “With this, please.” The cashier will scan the barcodes on your bills. If you have multiple bills, they can all be processed together. After the cashier scans the barcodes, they will inform you of the total amount due. You can then pay the amount in cash or with a credit/debit card if the store accepts it. After making your payment, you will receive a receipt for each bill, which you should keep as proof of payment.

To know if a bill can be paid at a konbini, look for a barcode on the bill, as this is usually necessary for processing the payment. Some bills will also feature logos of convenience store chains like 7-Eleven, Lawson, or FamilyMart, indicating that they can be paid there. The payment instructions on the bill often provide details about where it can be paid. If you’re unsure, you can check the issuer’s website for payment options or call their customer service for confirmation.

2. Ship and Receive Packages

Many konbini offer shipping services through companies like Yamato Transport (Kuroneko) and Japan Post. This service allows you to send packages domestically and internationally directly from the store. Additionally, you can arrange to have your packages delivered to the convenience store for pickup, which is particularly useful if you’re not home during regular delivery hours. This flexibility is invaluable for busy individuals or travelers.

To ship a package, bring it (already wrapped and ready to ship!) to your nearest konbini. Head to the counter and request the necessary shipping forms. Fill out these forms with the required details, such as the recipient’s address and your contact information. Choose the desired shipping service, whether it’s Yamato Transport or Japan Post, depending on your needs. Once you’ve filled out the forms and chosen your service, pay the shipping fee at the cashier. Your package will be sent off, and you can track it as needed.

For receiving packages, select the convenience store delivery option when making an online purchase. During the checkout process, choose a konbini location near you as the delivery point. When your package arrives at the store, you’ll receive a notification. Visit the store, provide your identification and the notification details, and the staff will hand over your package.

Shipping and receiving packages at konbini is incredibly convenient for those with busy schedules. The ability to send packages at any time of day and pick them up at your leisure eliminates the stress of missing a delivery. Plus, the process is straightforward and easy to navigate, making it a great option for both locals and travelers.

3. Print, Scan, and Fax Documents

Konbini are equipped with multi-function printers that allow you to print documents from a USB drive, email, or even directly from your smartphone using specific apps. You can also scan documents and send faxes. This service is particularly convenient for handling important paperwork outside of regular office hours, making it an ideal solution for last-minute needs or late-night work sessions.

To use these services, start by finding the multi-function printer, which is often located near the entrance or in a corner of the store. The printer’s screen will provide instructions in multiple languages, including English. If you need to print a document, you don’t necessarily need a USB drive. Instead, you can use the printer’s email feature or dedicated apps like PrintSmash for Lawson and Netprint for 7-Eleven.

Before you head to the store, it’s a good idea to have your files uploaded to the app. For PrintSmash, download the app from your smartphone’s app store, upload your documents, and receive a code. At the store, enter the code on the printer to access your documents. For Netprint, the process is similar: upload your files to the app, get a code, and use it at the printer. Quick note that you can even print photos as these machines come with photo paper!

Select the service you need, whether it’s printing, scanning, or faxing. Follow the prompts on the screen to complete your task. Once you have finished, you can pay at the machine directly or at the cashier, depending on the store’s setup. The process is user-friendly and quick, making it easy to manage essential tasks on the go.

Using konbini for printing, scanning, and faxing is a lifesaver, especially when you’re pressed for time or need to handle paperwork outside of regular office hours. Whether it’s printing a travel itinerary, scanning important documents, or sending a fax, these services ensure you can complete your tasks efficiently and conveniently.

4. Buy Tickets

Japanese convenience stores make buying tickets for concerts, sports events, theme parks, and even bus or train travel incredibly easy. Machines like Loppi at Lawson, FamiPort at FamilyMart, and the 7-Eleven ticket machines provide a straightforward interface to select and pay for your tickets. This service eliminates the hassle of finding a ticket office or navigating complex online booking systems, which can be particularly challenging for non-Japanese speakers.

To determine if tickets for specific events or transportation options can be purchased at konbini, check the official websites of the events or transport services, as they usually list convenience stores as ticket vendors. Additionally, the websites of Lawson, FamilyMart, and 7-Eleven often list the events and travel options available through their ticket machines. When you visit the ticket machine in the store, you can also search directly for your event or travel option to see if it’s available for purchase.

Once you’re at the konbini, locate the ticket machine, such as Loppi at Lawson, FamiPort at FamilyMart, or the 7-Eleven ticket machine. These machines often provide instructions in multiple languages, including English, which can be accessed from the home screen or settings menu. Follow the on-screen instructions to select the event or travel ticket you want, typically involving choices like the event, date, and seating preference. The machines are designed to guide you step-by-step, making the process user-friendly.

After making your selections, the machine will print a transaction slip. Take this slip to the cashier, who will process your payment. You can pay in cash or with a credit/debit card, depending on the store’s policies. Once the payment is made, you’ll receive your ticket or a voucher to be exchanged for a ticket at the event.

5. Reserve and Pay for Travel Services

Japanese convenience stores offer a one-stop service to reserve and pay for both domestic and international travel, including flights, hotels, and tour packages. You can even arrange travel insurance at these stores. This service simplifies travel arrangements, allowing you to book and pay for trips without needing a computer or travel agent.

To determine if travel services are available for reservation and payment at konbini, check the websites of the convenience stores like Lawson, FamilyMart, and 7-Eleven. These sites often provide information on the travel services offered through their booking machines. You can also inquire directly at the store to confirm the availability of specific travel arrangements.

When you visit a konbini to book travel services, start by locating the travel booking machine, such as Loppi at Lawson or similar machines at FamilyMart and 7-Eleven. These machines typically offer instructions in multiple languages, including English, accessible from the home screen or settings menu. Follow the on-screen instructions to choose your desired travel service, whether it’s flights, hotels, or tour packages.

If you prefer, you can speak to the cashier for assistance with the booking process. The machine or the cashier will guide you through selecting your travel dates, destinations, and any additional options like travel insurance. Once you’ve completed the booking process, the machine will print a transaction slip.

Take this slip to the cashier to finalize your payment. You can pay in cash or with a credit/debit card, depending on the store’s payment options. After the payment is processed, you’ll receive your travel documents or a confirmation voucher.

6. Order Fresh Food and Groceries

Many konbini offer services to order fresh food and groceries, which can be delivered to your home often on the same day. This is incredibly convenient for busy individuals who prefer the ease of home delivery or those who need to stock up on fresh ingredients without frequent trips to the supermarket. The prices of groceries and fresh food at konbini can sometimes be slightly higher than those at supermarkets, but the convenience and speed of delivery often justify the cost, especially for those with tight schedules or limited mobility.

Delivery fees typically range from 300 to 500 yen, depending on the store and the total amount of your purchase. Some konbini might offer free delivery if you spend above a certain amount.

When you want to order fresh food and groceries from a konbini, start by checking their online shopping service. For example, 7-Eleven Net Shopping and Lawson Fresh both offer user-friendly websites where you can browse available products. You can also ask the staff at the store for assistance if you prefer to place your order in person.

The breadth of options available through these services is impressive. You can order a wide variety of items, including fresh fruits and vegetables, dairy products, meat, seafood, baked goods, and ready-to-eat meals. Some konbini even offer specialty items like organic produce and imported goods. This comprehensive selection ensures that you can get most of what you need for your meals without having to visit multiple stores.

Once you have selected your items, place your order either online or at the store. During the ordering process, you can choose a delivery time that suits your schedule, often with same-day delivery options available. This flexibility allows you to receive your groceries when it’s most convenient for you, without the need to fit a supermarket trip into your busy day.

After placing your order, you can pay for your groceries either online through the konbini’s website or in-store when you place your order. Payment options typically include cash, credit, or debit cards, providing you with various methods to complete your purchase.

7. Access Free Wi-Fi

Many convenience stores offer free Wi-Fi, making it easy to stay connected while on the go. This can be particularly useful if you’re traveling and need to access maps or look up information online. The availability of free internet access is a lifesaver for those moments when you need to quickly connect to the internet but don’t want to use up your mobile data.

However, it’s important to note that some convenience stores have phased out their free Wi-Fi services. For instance, 7-Eleven discontinued its free Wi-Fi service on March 31, 2022. Despite this, other konbini chains like FamilyMart and Lawson still offer free Wi-Fi services, making it easy to find a place to connect.

To access free Wi-Fi at a konbini that still offers it, start by finding the store’s Wi-Fi network. These networks are usually named after the store, such as “FamilyMart_Wi-Fi.” Once you locate the network on your device, connect to it. You will typically be prompted to agree to the terms and conditions before gaining access. The process is quick and straightforward, allowing you to enjoy free internet access almost immediately.

Free Wi-Fi at konbini is especially helpful for travelers who need to navigate unfamiliar areas, look up travel information, or simply stay connected without incurring roaming charges. It’s also convenient for locals who might need to access the internet quickly without using their data plans. The quality of the Wi-Fi is generally reliable, making it a useful option for checking emails, browsing the web, or even streaming content.

In addition to providing free Wi-Fi, some konbini might have designated seating areas where you can comfortably use your device. This makes it a great spot to take a break, catch up on work, or plan the next part of your journey.

8. Recharge Prepaid Cards

You can recharge prepaid transportation cards like Suica or Pasmo, as well as other prepaid cards for shopping and services, at Japanese convenience stores. This service is particularly convenient for frequent travelers who use public transportation regularly, ensuring that you can always keep your cards topped up without having to find a specialized kiosk.

To recharge your prepaid card at a konbini, bring your card, such as Suica or Pasmo, to the store. Most konbini have dedicated machines for recharging, or you can ask the cashier for assistance. The process is straightforward and user-friendly, making it a quick task to complete during your visit.

If using a machine, start by inserting your card into the designated slot. Follow the on-screen instructions, which are often available in multiple languages, including English. Choose the amount you wish to add to your card. Confirm the amount and complete the transaction by paying in cash or with a credit/debit card, depending on the store’s payment options. Once the transaction is complete, the machine will update your card balance, and you can retrieve your card.

If you prefer assistance, simply hand your card to the cashier and indicate the amount you wish to add. The cashier will process the transaction and return your card with the updated balance. This method is equally efficient and allows you to top up your card while purchasing other items.

Recharging your prepaid cards at konbini is a practical and efficient option. It eliminates the need to find a specialized kiosk, which might not always be conveniently located, especially in busy urban areas or unfamiliar locations. Additionally, the extended hours of konbini mean you can recharge your card early in the morning, late at night, or even during holidays when other services might be closed.

The Many Benefits of Japanese Convenience Stores

Japanese convenience stores are truly remarkable in the range of services they offer. From managing finances and travel arrangements to taking care of daily necessities and enjoying free Wi-Fi, konbini are an essential part of life in Japan. They offer a unique blend of convenience and efficiency, providing services that cater to both residents and visitors.

These stores go beyond the typical expectations of grabbing snacks or drinks. They enable you to handle important tasks such as paying bills, shipping packages, printing documents, and buying tickets with ease. This level of service is unmatched and demonstrates the integral role konbini play in the daily lives of people in Japan. Additionally, the ability to recharge transportation cards and order groceries for home delivery adds another layer of practicality and ease, making Japanese convenience stores a one-stop solution for a wide array of needs.